Fish Telecom

Spam

What is spam?

Spam is a generic term used to describe electronic 'junk mail' and unwanted messages sent to your email account or mobile phone. These messages vary, but are essentially commercial and often annoying in their sheer volume. They may try to persuade you to buy a product or service, or visit a website where you can make purchases; or they may attempt to trick you into divulging your bank account or credit card details.

In Australia, spam is defined as 'unsolicited commercial electronic messaging'. Australian legislation relating to spam "the Spam Act 2003" came into effect on 10 April 2004.

Fish Telecom's Spam Filters

At Fish Telecom, we take spam seriously, and implement a number of steps to protect your inbox from spam. We use RBLs (Real Time Blocklists) which enable us to block known spammers from our email servers. We also use sophisticated content analyser software (SpamAssassin). This blocks most spam before it even reaches your inbox. In the case where the software believes an email to has a high likelyhood of being spam, it will mark a email subject as *** SPAM ***. You may see messages like this in your inbox, and it means that our spam filters have detected the email as being spam, but gave it the benefit of the doubt instead of blocking it altogether.

It is prudent to point out that the use of spam filters can result in the loss of legitimate email. However, the methods we employ make the likelyhood of this happening extremely low.

Client-side spam filters

You can also take steps to block spam on your own computer using third party software. A number of options are available on our software page.

Reporting Spam

You have the right to make complaints to the ACMA about spam. See the ACMA website or spam consumer guide below for details on procedures of how to do this. You can also complain to other government bodies such as the ACCC if an email is in breach of Australian laws.

If you are recieving spam from another service provider, you can normally contact that service provider using the abuse email of that domain. For example if you are recieving spam from a mail server mail.bogusmail.com.au, you should be able to contact abuse@bogusmail.com.au to report the spam. If the originating spam server is in Australia, they are subject to the Spam Act 2003 and the Internet Industry Spam Code of Practices.

If you are recieving spam from Fish Telecom's mail servers, you can contact abuse@fishtelecom.com.au to report the spam.


ACMA Spam Website
PDF ACMA Spam Consumer Guide [PDF]
PDF The Internet Industry Spam Code of Practice [PDF]
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